Privacy Policy
Last modified November 29, 2025
At eddeAi, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI image generation platform and services.
Introduction
eddeAi ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This policy describes our practices regarding personal information collected through our website, mobile applications, and services (collectively, the "Services").
We operate from Ontario, Canada, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We also recognize the privacy rights of users from other jurisdictions, including the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Information We Collect
Information You Provide Directly
When you use our Services, you may provide us with various types of information:
Account Information: When you create an account, we collect your name, email address, and password. You may also provide additional profile information.
Payment Information: When you purchase credits or subscriptions, we collect payment information through our third-party payment processors. We do not store your full credit card details on our servers.
Content and Uploads: We collect the images you upload for model training, the prompts you use for image generation, and the generated images you create.
Communication Information: When you contact us for support or inquiries, we collect your name, email address, and the content of your messages.
Social Media Information: If you interact with our social media pages (such as on Instagram, Facebook, Twitter, LinkedIn, or YouTube), we may collect information you choose to share with us through those platforms.
Information We Collect Automatically
When you use our Services, we automatically collect certain technical information:
Usage Data: We collect information about how you interact with our Services, including which features you use, the pages you visit, the time and date of your activities, and your time zone.
Device Information: We collect information about the device you use to access our Services, including device type, operating system, browser type, and device identifiers.
Log Data: Your browser automatically sends us information when you visit our website, including your IP address, browser settings, and how you interact with our site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Services. You can control cookie preferences through your browser settings, though disabling cookies may affect some functionality.
Analytics Data: We use analytics tools to understand how our Services are used and to improve user experience. This includes aggregated and anonymized data about user behavior.
How We Use Your Information
We use the personal information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our Services, including processing your image uploads, training AI models, and generating images.
Account Management: To create and manage your account, process transactions, and communicate with you about your account.
Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter.
Communication: To send you important updates about our Services, changes to our policies, security alerts, and marketing communications (with your consent where required).
Research and Development: To analyze usage patterns, improve our AI models, develop new features, and conduct research (which may be shared with third parties in aggregated, anonymized form).
Security and Fraud Prevention: To detect, prevent, and address security issues, fraud, abuse, and other harmful activities.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
Business Operations: To manage our business operations, including data analysis, auditing, and business planning.
Data Minimization
We follow the principle of data minimization, collecting only the personal information that is necessary for the purposes outlined in this policy. We do not collect information that is not relevant to providing and improving our Services.
How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers: We share information with third-party service providers who help us operate our Services, including hosting providers, payment processors, email services, analytics providers, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
Aggregated Data: We may share aggregated, anonymized data that cannot be used to identify you with third parties for research, analytics, or business purposes.
We do not sell your personal information to third parties.
Data Storage and International Transfers
Your personal information may be stored and processed in servers located in Canada, the United States, or other countries where our service providers operate. When we transfer your information across borders, we take appropriate measures to ensure your information is protected in accordance with this Privacy Policy and applicable laws.
If you are located outside of Canada, please note that by using our Services, you consent to the transfer of your information to Canada and other jurisdictions where our service providers operate.
Your Privacy Rights
Canadian Users (PIPEDA Rights)
Under PIPEDA, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw your consent for certain uses of your information (subject to legal and contractual restrictions)
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights
European Union Users (GDPR Rights)
If you are located in the European Union, you have additional rights under the GDPR:
- Right to Access: Obtain confirmation of whether we process your personal data and access to that data
- Right to Rectification: Request correction of inaccurate personal data
- Right to Erasure: Request deletion of your personal data under certain circumstances
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Receive your personal data in a structured, machine-readable format
- Right to Object: Object to processing of your personal data for certain purposes
- Right to Withdraw Consent: Withdraw consent where processing is based on consent
California Users (CCPA Rights)
If you are a California resident, you have the following rights:
- Right to Know: Request information about the categories and specific pieces of personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information (subject to certain exceptions)
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Exercise your privacy rights without discrimination
Exercising Your Rights
To exercise any of these rights, please contact us at support@edde.ai. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing certain requests.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@edde.ai, and we will delete that information from our systems.
Data Security
We implement commercially reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our Services. You can control cookies through your browser settings, though disabling cookies may affect some functionality.
We do not currently respond to "Do Not Track" signals from browsers, as there is no standard for how such signals should be interpreted.
Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.
Retention of Information
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by posting the updated policy on our website and updating the "Last modified" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: support@edde.ai
We will respond to your inquiry as soon as possible.
Office of the Privacy Commissioner of Canada
If you are a Canadian resident and have concerns about our privacy practices, you may contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: https://www.priv.gc.ca
This Privacy Policy is effective as of November 29, 2025, and applies to all users of eddeAi Services.